Coaching & conferences

What your guests feel depends on who welcomes them.
Teams trained by EDC. Guests who return.

A transmission built on 18 years of real-world experience, in France and internationally. Not theories. Concrete expertise, lasting behaviours, measurable results.

Training

700+ professionals trained.

Know-how

Treatment techniques, protocols, gestures. The mastery that makes the difference.

Being

Presence, attentiveness, relational quality. What is transmitted invisibly, yet deeply felt.

Welcoming

Luxury reception, high-end hospitality. The art of making every guest feel expected.

Selling

Retail, recommendation, loyalty. Selling without selling: recommending with sincerity.

Communicating

Posture, language, brand narrative. Every word, every gesture, every silence communicates.

Managing

Leadership, HR, change management. Managers who inspire, not merely organise.

International consultancy

An internationally operating consultancy.

  • United States

    New York · Los Angeles
    Las Vegas · Miami

  • Asia

    Hong Kong
    Shanghai

  • Middle East

    Dubai
    Gulf Region

  • Europe

    France · Switzerland
    United Kingdom

Missions delivered

  1. Creation of signature treatment protocols

    Unique gestures, specific to each establishment.

  2. Development of spa menus

    A coherent, readable, commercial offering.

  3. Creation of bespoke cosmetic products and fragrances

    An olfactory and sensory signature unique to your house.

  4. Market development and spa business strategy

    Controlled growth, assured positioning.

  5. Coaching of spa managers and directors

    Luxury management is transmitted by example.

  6. White-label cosmetic brand creation

    From formula to bottle, under your name.

  7. Marketing and commercial strategy

    A strategy that translates into operational results.

Spa at Hôtel & Spa du Castellet 5*, example of an EDC-coached establishment

Coaching

Personalised coaching of managers, directors and owners.

  • Le Fouquet's
  • Hostellerie Bérard
  • Plaza Athénée

"I had the immense good fortune to be coached by Elodie at the start of my career, during my first role as Spa Director at the Fouquet's Barrière.

She passed on to me the keys to spa management and financial management. Not theories — concrete tools, immediately applicable."

Marlène Belvalette

Marlène Belvalette

Spa Director · Dior Spa Cheval Blanc · Ritz Paris · Hôtel de Crillon

School founded by EDC

HES Spa & Management.

Founder of the Haute École Spécialisée Spa & Management (2013–2015). Certified programmes: Spa Manager · Spa Director · Spa Practitioner · Spa Receptionist.

100% of graduates placed in 5-star establishments.

Let's talk

Your teams are your guest experience. Investing in them means investing in what your guests feel.

Let's discuss your needs