What does full management of a 5-star hotel spa by EDC include ?

Our full spa management service includes operational management of teams, guest experience and personalization of journeys, commercial performance and revenue management, spa marketing and communication, performance monitoring through KPIs, and procurement of cosmetic products and stock management. We ensure operational excellence while you retain the strategic vision for your establishment.

How does EDC ensure quality in the spas it manages ?

EDC ensures quality in managed spas through rigorous protocols, team training and leadership, personalized guest experiences, revenue management that never compromises quality, strategic marketing and communication, transparent performance monitoring with clear KPIs, and rigorous procurement of cosmetic products. Our 18 years of experience guarantee operational excellence.

Which types of establishments entrust EDC with their spa management ?

EDC manages spas in a variety of establishments including 5-star luxury hotels like Hôtel Georges Blanc in Vonnas and Renaissance République Spa in Paris, mountain resorts such as Spa Lou Pinet in Saint-Tropez and Spa du Hôtel Le Coucou in Méribel, palace hotels like Hôtel La Messardière 5* Palace in Saint-Tropez, destination resorts such as Hôtel & Spa du Castellet 5*, and specialized institutes like Instituts Decléor Marais and Opéra in Paris managed for L'Oréal. We also manage spas in private residences and international establishments.

Management & operations

Your spa, in our hands. Entirely.

Managing a 5-star hotel spa means maintaining an exceptional experience with every treatment, every day, for every guest. EDC takes care of everything: staff, commercial development, purchasing, performance.

You keep the vision. We ensure operational excellence.

Our management

Complete management. Zero compromise.

01

Full operational spa management

From protocols to scheduling, every detail is controlled.
02

Team and schedule management

Recruitment, training, motivation. Stable, committed teams.
03

Guest experience and personalised journeys

Every guest is welcomed, recognised and accompanied.
04

Commercial development and revenue management

Maximising spa revenue without ever sacrificing experience quality.
05

Spa marketing and communication

A consistent identity, built visibility, a cultivated reputation.
06

Performance management (P&L, KPIs)

Clear indicators, transparent reporting, measurable performance.
07

Purchasing, cosmetic partnerships, stock management

The right products, at the right terms, always available.

Spa Lou Pinet 5* in Saint-Tropez, managed by EDC Spa Management

Results

What operational excellence produces, concretely.

×2

on the Bistrot terrace capacity. The quality of the experience and the creation of packages generated enough demand to justify doubling the surface. When the spa performs, the entire property benefits.

+20%

room nights. Our offers keep guests longer. A well-designed experience extends the stay — and with it, revenue.

98%

LQA satisfaction. A score that translates directly into LQA, Forbes Travel Guide and Relais & Châteaux audits. Every point gained is a lever for positioning and pricing.

10 years

of continuous management. Longevity is proof. Several of our partner establishments have trusted us for a decade — because in this business, you don't last ten years without proving yourself.

Strong growth in gift sales — driven by client loyalty and award reputation.

Managed spas